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Service Manager

Windsor, Canada Position Type Full Time Shift Type Morning Req ID: 2024-1223467 Work Days Available Monday - Friday

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Position:           Service Manager 

Type:                 Full-time  

Salary Range:  50 - 60K 

Bonuses:           Eligible 

Reporting to the Regional General Manager, the Branch Manager is responsible for overseeing and supervising the security operations for the Windsor Branch. This includes ensuring the safety and security of clients, employees, and assets, managing a team of security personnel, developing and implementing security policies and procedures, and maintaining client relationships.

Key Responsibilities:

  1. Operational Management:
    • Oversee daily security operations within the branch.
    • Ensure compliance with company policies and regulations.
    • Conduct regular inspections and audits to ensure security protocols are followed.
    • Maintain and implement emergency response plans and procedures.
  2. Client Relations:
    • Maintain strong relationships with existing clients.
    • Address client concerns and provide timely resolutions.
    • Conduct regular client meetings to review security needs and performance.
    • Develop and present security reports to clients.
  3. Financial Management:
    • Manage the branch budget and ensure cost-effective operations.
    • Monitor and control expenses related to security operations.
    • Develop and implement strategies to achieve financial targets.
  4. Sales and Business Development:
    • Identify and pursue new business opportunities within the branch territory.
    • Collaborate with the sales team to develop proposals and secure new contracts.
    • Conduct market research to stay informed about industry trends and competitor activities.
  5. Compliance and Reporting:
    • Ensure all security activities are documented accurately.
    • Prepare and submit regular reports to regional management.
    • Ensure compliance with all contractual obligations.


  • Minimum of 5 years of experience in security management or with at least 7 years in a senior supervisory role
  • Proven ability to lead and manage a team.
  • Strong knowledge of security operations and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure  and multi-task. 
  • Proficient in Microsoft Office Suite and security management software.
  • Valid G liscence - with a clean drivers abstract

Work Environment:

  • The Service Manager may need to respond to emergency situations outside of normal working hours.
  • The position involves both office work and on-site visits. 


  • Competitive salary and performance-based bonuses.
  • Flex Tiered Benefit Program (Bonze, Silver and Gold Plans)
  • Pension Plan
  • Car Allowance, with fuel corporate card
  • Wellness Package - including enhanced vacation and leaves.
  • Professional development and training opportunities.

Equal Opportunity Employer: Allied Universal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.