Global Security Operations Centre - GSOC Team Leader

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Posting: Global Security Operations Centre (GSOC) Team Leader

Location: Downtown Toronto Department: Global Security Operations Centre
Reports To: GSOC Operations Manager
Job Type: Full-Time – 6 Week Continental Rotating Shifts (84 Hours Biweekly). All hours are in office, there are no remote hours for this position.

Pay Rate: $80,000-90,000

Overview

CIBC is seeking a dedicated and experienced Global Security Operations Centre (GSOC) Team Leader to join our team. The GSOC operates in a 24/7 environment, serving as the intake, triage, and response hub for physical security occurrences across the enterprise. Our mission is to support CIBC team members, facilities, and travelers by ensuring a safe and secure environment.

As a GSOC Team Leader, you will play a pivotal role in safeguarding our people, assets, and reputation. You will be responsible for leading a high-performing team and driving operational excellence, continuous improvement, and crisis management across a complex, global organization.

Key Responsibilities

Leadership & Management

- Lead, mentor, and inspire a diverse team of security professionals across multiple shifts in a 24/7 operation.

- Set clear expectations, provide regular feedback, and foster a collaborative, high-performance culture.

- Develop and implement strategic initiatives to enhance the effectiveness and resilience of GSOC operations.

- Ensure adequate staffing, scheduling, and resource allocation to maintain optimal coverage and response capabilities.

Continuous Improvement

- Identify and implement process improvements and best practices to strengthen operational efficiency and service delivery.

- Regularly review and update standard operating procedures (SOPs) in response to evolving threats, technologies, and industry standards.

- Leverage data analytics and incident trends to inform decision-making and drive proactive risk mitigation.

Mentorship & Development

- Provide coaching, guidance, and support to team members to facilitate their professional growth and skill development.

- Design and deliver ongoing training programs and scenario-based exercises to ensure team readiness for a wide range of incidents.

- Promote a culture of learning, accountability, and continuous development within the GSOC team.

Operational Excellence

- Oversee the day-to-day operations of the GSOC, ensuring the timely and effective response to physical security incidents, alarms, and inquiries.

- Maintain situational awareness of global events and emerging threats that may impact CIBC operations, assets, or personnel.

- Collaborate with cross-functional partners, including Corporate Security, Facilities, IT, and Human Resources, to ensure an integrated approach to security.

Crisis Management & Incident Response

- Ensure incidents are triaged effectively, with timely and accurate alerts based on threat level, business impact, and proximity to CIBC locations or employees.

- Lead the coordination and communication of critical incidents, including escalation to senior leadership and external stakeholders as required.

- Conduct post-incident reviews, facilitate lessons learned sessions, and implement corrective actions to strengthen future response.

Reporting & Compliance

- Prepare and deliver regular reports on GSOC activities, incident metrics, and key performance indicators to senior management.

- Ensure compliance with all relevant laws, regulations, and CIBC policies related to security and privacy.

- Support audits and assessments of security operations and contribute to the development of risk mitigation strategies.

Incident Documentation:

- Ensure all incidents, actions, and communications are accurately documented in accordance with internal protocols and regulatory requirements.

Vendor & Contractor Liaison:

- Serve as the primary point of contact for third-party security vendors and contractors, ensuring service levels are met and contractual obligations are fulfilled.

Travel Security Support:

- Monitor and support the safety of CIBC travelers worldwide, providing timely information, risk assessments, and emergency assistance as needed.

Business Continuity:

- Support business continuity and disaster recovery planning, ensuring GSOC readiness to operate during disruptions and emergencies.

Qualifications

- Minimum of 5 years of experience in physical security operations, with at least 2 years in a leadership or supervisory role, preferably in a GSOC or similar environment.

- Strong understanding of physical security protocols, incident response, crisis management, and risk assessment methodologies.

- Demonstrated ability to lead and motivate teams in a fast-paced, high-pressure, and dynamic environment.

- Excellent communication, interpersonal, and conflict resolution skills, with the ability to influence and inspire others.

- Proficient in the use of security systems, incident management software, and Microsoft Office Suite.

- Relevant certifications (e.g., Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Emergency Manager (CEM)) are a plus.

-Bilingual (French/English) is an asset.

What You’ll Gain

Opportunity to make a significant impact on the safety and security of CIBC’s global operations.

Exposure to complex and dynamic security challenges in a leading financial institution.

Access to ongoing professional development, training, and advancement opportunities.

Competitive compensation, comprehensive benefits, and recognition programs.

Supportive, inclusive, and collaborative work environment.

Application Instructions

To apply, please submit your resume and a cover letter outlining your relevant experience. Applications will be reviewed on a rolling basis.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.