Team Leader - Global Security Operations

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

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Team Leader, Global Security Operations
Location: Downtown Toronto
Department: Global Security Operations Centre
Reports To: GSOC Operations Manager
Job Type: Full-Time – 6 Week Continental Rotating Shifts with day and night shifts (84 Hours Biweekly). All hours are in the office; there are no remote shifts for this position.

Pay Rate: $80,000-90,000

Overview
CIBC is seeking a dedicated and experienced Global Security Operations Centre (GSOC) Team Leader to join our team. The GSOC operates in a 24/7 environment, serving as the intake, triage, and response hub for physical security occurrences across the enterprise, supporting our team members, facilities, and travelers. This role involves providing on-shift supervision and management while promoting a culture of collaboration and accountability within the team.

Key Responsibilities
Leadership & Management

• Lead and mentor a diverse team of security professionals, promoting a collaborative and high-performance culture.
• Develop and implement strategic initiatives to enhance the effectiveness of GSOC operations.
• Foster an environment of accountability while encouraging team members to take ownership of their roles.

Continuous Improvement

• Identify opportunities for process enhancements and implement best practices to improve operational efficiency.
• Regularly review and update standard operating procedures to adapt to evolving physical security threats and challenges.

Mentorship & Development

• Provide guidance and support to team members, facilitating their professional growth and skill development.
• Create and deliver ongoing training and skill development for GSOC team members to ensure high standards of response during incidents.

Operational Excellence

• Oversee the day-to-day operations of the GSOC, ensuring timely and effective response to physical security incidents.
• Collaborate with cross-functional teams to ensure a cohesive approach to physical security across the organization.

Occurrence Management

• Ensure incidents are triaged effectively, and timely alerts are sent according to threat level, business impact and proximity to CIBC locations or employees.
• Conduct post-incident reviews to identify lessons learned and areas for improvement.
  
  

Qualifications

• Bachelor's degree.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others.
• Proven ability to thrive in a fast-paced and high-pressure environment.
• Minimum of 5 years of experience in physical security operations
• 5 years of experience in a leadership role.
• Strong understanding of physical security protocols, incident response, and risk management.
• Relevant certifications (e.g., CPP, PSP, APP, etc.) are a plus, but not mandatory.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.
• Bilingual (French/English) is an asset.

Benefits

• Participation in the Company Health and Dental plan.
• Paid vacation and other wellness benefits. 
• Ability to participate in educational assistance programs.
• Opportunities for career growth and advancement.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.