Manager - Strategic Accounts

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

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Allied Universal® is hiring a Manager - Strategic Accounts. The Manager, Strategic Accounts is responsible for the overall business of the strategic account portfolio. This includes but is not limited to brand protection, relationship management and contract management. In this role, financial and business acumen is critical for success.

RESPONSIBILITIES:

• Work with internal teams such as Finance and Operations to identify gaps and create opportunities to further satisfy our customers
• Identify best business practices to support continuous improvement efforts
• Work closely with client to identify opportunities for growth, relationship building/enhancement, and strategic alignment
• Ensure that the contract is profitable, and the business is aligned to meet and exceed defined service levels and KPIs
• Ensure communication to field staff and debrief on contractual obligations that need to be fulfilled at the field level
• Ensure Terms and Conditions on all contracts are enforceable and realistic in order to adequately service our customers
• Work with customers on price increases and adjustments as required on different contracts
• Work with legal counsel to interpret contract provisions to define performance requirements
• Work with mid-level management personnel on contract compliance duties, responsibilities, and methods on procedures necessary to comply with Client Contract requirements and related Government Legislation
• Make recommendations with regard to operational efficiencies, service levels and employee assignment to portfolio of accounts

QUALIFICATIONS:

• High school diploma or equivalent, or a minimum of five (5) years of verifiable work history
• A minimum of three (3) years of experience managing a security contract or corporate security account in a multi-location environment or similar
• Work experience requiring expertise in a broad range of security areas of concern to include personnel security, risk assessment methodology, physical security, investigations, control of regulated products
• Experience in development and implementation of security policies and procedures
• Must be knowledgeable in each of the following:
  • Wage to bill ratios and impact on business
  • Turnover in each account and ability to provide solutions where needed
  • Security services, including but not limited to manned security services, systems and technology, risk, and compliance
• Ability to conceptualize, communicate, plan, promote/influence, implement and manage security-related initiatives
• High level of financial and business acumen and demonstrated ability to lead effectively amidst paradox and ambiguity in a matrix organization
• Understand and be able to apply a budgeting/allocation process
• Able to identify opportunities to bring in Subject Matter Expertise
• Effective oral and written communication skills; ability to write informatively, clearly, and accurately
• Planning and organizing
• Proficiency with Microsoft Office and Google applications
• Problem-solving skills; mediate conflict with tact, diplomacy
• Forecasting, predicting coaching, mentoring, motivating active listening, encouraging effective teamwork
• Assess and evaluate situations effectively; synthesize facts, concepts, principles
• Identify and manage/escalate critical issues quickly and accurately
• Compile, sort, and interpret data; research, investigate, compile information
• Negotiation skills
• Setting and achieving goals
• Attention to detail
• Ability to deal with pressure

PREFERRED QUALIFICATIONS:

• Strategic Account management experience
• College degree in Business Administration, Management, or Criminal Justice related studies