Security Operations Manager

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Title:          Security Operations Manager 

Location:   GTA with travel within Canada

Position:    Full-Time / 40 hours 

Shift:         Monday – Friday

Pay Rate:  $75,000.00 - $83,000.00 / annually

As a Security Operations Manager at Allied Universal®, the role is accountable for day-to-day operations of an assigned account, including management and professional development of security personnel. The Security Operations Manager will build, improve, and maintain relationships with clients and employees: develop and retain staff; coordinate needed support services and solve problems to effectively run the account.  This role is responsible for meeting or exceeding financial and operational goals; provide quality customer service. The Security Operations Manager maintains or oversees the maintenance of weekly operating schedules and provides after-hour emergency response as required.

Responsibilities:

• Serve as the main point of contact for assigned client accounts, providing proactive management and regular updates.
• Coordinate and manage security operations, ensuring client requirements are met with precision.
• Maintain strong relationships with clients, understanding their evolving needs and offering customized security solutions.
• Monitor the performance of security personnel and implement corrective actions when necessary.
• Develop and present reports on security operations, performance, and improvements.
• Oversee contracts and agreements, ensuring all legal and financial obligations are met.
• Coordinate with internal teams (operations, HR, etc.) to address any client issues.
• Ensure timely and accurate billing for services provided.
• Travel within Canada to visit clients, conduct on-site assessments, and oversee the implementation of security strategies.
• Conduct training and support security personnel when needed.

Qualifications:

• Post secondary education, Criminal Justice, Business Administration, or related field or equivalent work experience 
• Must possess, or be able to obtain, a valid security license
• Minimum of two (2) years of security supervisory experience
• Valid Class 5 -drivers license with a clean drivers abstract 
• Ability to travel by car or plane.
• Ability to travel frequently across Canada (up to 20% of the time).
• Fluent in both English and French (written and spoken).
• Proven experience in a security management role or similar, with a strong understanding of security operations.
• Excellent interpersonal and communication skills with the ability to build strong client relationships.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Knowledge of security technology and systems is an asset.
• Previous experience in customer service or account management is a plus.

What We Offer:

• Car allowance and Fuel Card
• Comprehensive benefits package, including health and retirement plans.
• Opportunities for professional growth and development, with a focus on advancement opportunities.
• A supportive and collaborative work environment.

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