Bilingual Security Account Manager

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

As an Account Manager at Allied Universal®, the Account Manager job is accountable for day-to-day operations of an assigned account, including management and professional development of security personnel. The Account Manager will build, improve, and maintain relationships with clients and employees: develop and retain staff; coordinate needed support services and solve problems to effectively run the account. This role is responsible for meeting or exceeding financial and operational goals; provide quality customer service. The Account Manager maintains or oversees maintenance of weekly operating schedules, completion of payroll for assigned security personnel and provides after-hour emergency response as required.

Bilingual Security Account Manager

Allied Universal is currently seeking a highly professional and dependable Bilingual Security Supervisor to support security operations at the account in Ottawa, Ontario. This role is responsible for overseeing day-to-day security operations while ensuring all operational procedures, access control protocols, and client expectations are upheld to the highest standard.

The successful candidate will demonstrate strong leadership capabilities, excellent communication skills in both English and French, and the ability to manage complex security operations within a fast-paced environment.

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Mandatory Requirements

· Canadian Citizen or Permanent Resident status

· Eligible to obtain and maintain Reliability clearance 

· Valid Ontario Security Guard Licence

· Valid First Aid & CPR Certification

· Fluency in English and French (written and verbal)

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Preferred Qualifications

· Previous supervisory experience managing a team of 10+ security professionals

· Experience with CCTV systems, access card systems, alarm panels, and control centre operations

· Experience with access control duties, organized event coverage, and incident management procedures

· Ability to create, implement, and maintain post orders and site procedures

· Strong leadership, organizational, computer, and conflict-resolution skills

· Excellent report-writing and verbal communication abilities

· Ability to exercise sound judgment and professionalism in high-pressure situations

· Strong attention to detail with the ability to multitask effectively

· Proficiency with basic computer systems and security software applications

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Key Responsibilities

· Oversee and coordinate daily security operations at the assigned site

· Supervise, mentor, and support security professionals to ensure performance standards are met

· Monitor CCTV, alarm systems, and access control systems

· Ensure visitors, contractors, and staff comply with established site access procedures

· Issue, verify, and maintain security credentials and identification badges

· Create, review, and enforce post orders, maintain and update site schedule and site-specific operating procedures

· Conduct routine patrols, inspections, and audits to ensure safety and compliance

· Respond promptly and professionally to incidents, emergencies, and escalations

· Prepare, review, and submit accurate occurrence reports, daily logs, and incident documentation

· Liaise with clients, management, emergency services, and other stakeholders as required

· Address personnel concerns, manage conflict, and maintain discipline when required

· Maintain a professional, customer-service-focused security presence always

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Physical & Working Conditions

· Ability to stand and walk for extended periods

· Occasional lifting of up to 25 lbs may be required

· Primarily an indoor control room or office environment with occasional outdoor duties

· Ability to remain alert, attentive, and composed throughout assigned shifts

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Why Join Allied Universal

· Flexible scheduling options

· Professional growth and advancement opportunities

· Exposure to advanced security operations and leadership responsibilities

· Supportive and collaborative work environment

· Opportunity to build a long-term career within a global security organization