Field Training Supervisor

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal® is hiring a Field Training Supervisor in Montreal. The Field Training Supervisor will oversee and coordinate the delivery of quality services to an assigned client. The candidate will serve as a liaison between the customer, the service manager, and safety professionals. The role involves supervising site personnel by providing coaching, recognition, and discipline.

• Title: Security guard trainer
• Location: Montreal
• Rate of pay: $35.54
• Bilingualism required (French and English)
• Driver's license
• Strong computer skills
• Permanent full-time position
• Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m.

RESPONSIBILITIES:

• Communicate staffing needs to the department manager or recruiters, assisting with talent identification and interviewing.
• Ensure that safety professionals receive appropriate training, developing them in both technical and professional skills; this also includes performance management (coaching, counseling, discipline, performance appraisals, recognition, etc.)
• Ensure that the employee's voice is heard with the help of the appropriate department, the Director of Human Resources and Services, or the General Manager.
• Help communicate company policies, announcements, and job opportunities.
• Create a respectful workspace.
• Help the Service Manager identify, meet, and exceed the needs of the customer.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
• Reconcile security logs against shift responsibilities and patrols; review incident reports before submitting them to the manager and coordinate preliminary investigations.
• Perform account audits and off-hour visits, completing required documentation.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
• Administer site safety programs outlining site-specific hazards for security guards, including vehicle and driving safety, by company procedures.
• Be prepared to attend unemployment insurance hearings.
• Effectively utilize WinTeam for scheduling and billing purposes, and prepare reports (such as scheduling activity reports, training details, etc.) for effective management of business needs.
• Implement Allied Universal policies as outlined in manuals and memos.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Must hold a valid Montreal Security Licence (BSP).
• Experience required will generally be determined by size of account and resulting scope of business and management expertise needed.
• Generally: one year of security experience and one year of supervisory experience.
• More advanced: BA or equivalent experience plus 3 years supervisory experience.
• Computer literate (Microsoft Word, Excel, e-mail, Internet, etc.)
• Good to excellent verbal and written skills.
• Problem identification and solving skills.
• Ability to make good decisions (judgment and common sense).
• Financial/mathematical aptitude.
• Ability to deal with internal and external customers.
• Ability to work a flexible schedule and to work evenings, weekends, and holidays as requested.
• Reliable transportation to get to the work site.
• Well-motivated, able to work well both independently and as part of a team.

Good to have:

• Be punctual and complete scheduled shifts (including overtime, if applicable).

• Professional appearance and uniform.

• Behave courteously and professionally and provide quality customer service.

• Be a good communicator (both oral and written) and able to handle typical crises effectively and efficiently.

• Understand and successfully execute job instructions, including the application of customer and company policies, rules, and regulations.

Benefits :

• Opportunities for growth and career advancement.
• Comprehensive health and dental benefits.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, educational verification and professional verification.