Security Site Supervisor – Shopping Centre / Retail Environment

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Security Site Supervisor – Shopping Centre / Retail Environment

Location:  Surrey, BC
Employment Type: Full-Time, Permanent
Hourly Wage: $29.00–$30.00
Schedule: Monday to Friday | 9:00 AM – 5:00 PM

Position Overview: 

Allied Universal is currently hiring an experienced Security Site Supervisor to lead day-to-day security operations at a high-traffic shopping centre in the Guildford area of Surrey, BC.

This is a hands-on leadership role ideal for a security professional with mall or retail supervisory experience who is confident managing people, incidents, and risk in a busy, public-facing environment. The Site Supervisor serves as the primary security point of contact for property management and retail tenants while ensuring consistent, professional security service delivery.

Key Responsibilities

• Oversee daily security operations for a large shopping centre
• Supervise, coach, and support on-site security staff to ensure performance and compliance
• Act as the primary liaison between security, property management, tenants, and contractors
• Coordinate patrols, access control, CCTV monitoring, alarm response, and emergency procedures
• Lead incident response, investigations, and review/approve reports
• Ensure all post orders, policies, and client expectations are consistently followed
• Manage scheduling, coverage changes, and payroll verification
• Conduct regular site inspections and identify risks or opportunities for improvement

Required Qualifications

• Minimum 2 years of security supervisory experience in a shopping centre, mall, retail, commercial, or other high-traffic public environment
• High school diploma or equivalent
• Valid BC Security Worker Licence (must be in good standing)
• Basic Security Training (BST) completed
• Occupational First Aid Level 1 or 2 (OFA-1 or OFA-2) or willingness to obtain within 60 days

Skills & Competencies

• Proven experience working directly with tenants, contractors, and property or building management
• Strong background in incident response, report writing, and customer service–focused security operations
• Proven leadership experience in retail or mall security environments
• Strong communication, judgment, and decision-making skills
• Comfortable using incident management systems, radios, email, and Microsoft Office
• Ability to remain calm, professional, and effective in high-pressure situations

Why Join Allied Universal?

• Full-time, permanent leadership role
• Competitive hourly wage with stability
• Career advancement opportunities within Allied Universal
• Educational Assistance Programs
• Work in a high-profile retail environment with a supportive management team