Guest Service Representative Lead - Shopping Centre

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking a Guest Service Representative Lead – Shopping Center to join our team at a client site in Victoria, BC.

Job Title: Guest Service Representative Lead – Shopping Center

Location: Downtown Victoria, BC
Job Type: Full-Time

Shifts: Tuesday to Saturday 0930 - 1530
Pay Rate: $23.50

Position Overview:

Allied Universal is seeking an experienced Guest Service Representative Lead – Shopping Center oversee daily guest services operations at a busy shopping center in downtown Victoria, BC. This high-visibility leadership role is ideal for someone with supervisory experience in retail, hospitality, or customer service who thrives in a fast-paced, public-facing environment.

As the Guest Services Lead, you will be the primary point of contact for guests and retailers, ensuring an exceptional customer experience while leading and supporting the Guest Services team

Key Responsibilities:

• Lead daily guest services operations and ensure an exceptional customer experience

• Supervise, train, coach, and schedule Guest Services Representatives

• Serve as the primary escalation point for guest and retailer concerns

• Build strong relationships with mall retailers and tenants

• Support mall events, promotions, and marketing initiatives

• Oversee the mall gift card program, including inventory, reconciliation, and reporting

• Manage opening and closing procedures, cash handling, POS systems, and reporting

• Ensure service standards, policies, and procedures are consistently followed

Required Qualifications:

• 1+ years of supervisory or lead experience in retail, hospitality, or customer service

• Strong leadership, communication, and conflict-resolution skills

• Ability to remain calm, professional, and solution-focused in a busy environment

• Proficiency with Microsoft Word, Excel, internet tools, and social media

• Experience in a mall, retail center, or other public-facing facility (preferred)

Skills and Competencies:

• Customer-focused leadership style with strong organizational and attention-to-detail skills

• Confident decision-maker with a proactive mindset

• Reliable, adaptable, and team-oriented

• Comfortable working independently while leading others

Why Join Allied Universal?

• Full-time, permanent leadership opportunity

• Competitive hourly wage with career stability

• Opportunities for career advancement within Allied Universal

• Educational Assistance Programs

• Work in a high-profile mall environment with a supportive management team