Guest Service Representative

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Location:                    Downtown Victoria, BC
Position Type:           Full Time, Permanent
Wage:                         $20.00 – $21.00 per hour
Schedule:                   Sunday, Monday – 9:30 a.m. to 6:15 a.m.

              Thursday – 2:15 p.m. to 7:15 p.m. and Friday 11:15 a.m. to 7:15 p.m.

Hours:                        30 to 32 hours per week

Benefits:                     Eligible for benefits, including Health and Dental

About the Role

Allied Universal is proud to support a high-profile shopping destination located in the heart of downtown Victoria. This busy urban retail center plays a major role in the city’s retail and tourism landscape, welcoming millions of visitors every year.

As part of our on-site customer service team, the Guest Service Representative plays a key role in creating a positive guest experience by delivering professional, welcoming, and solution-oriented service on behalf of our client. Reporting directly to the Guest Service Lead, this front-line position assists guests, supports marketing initiatives, and helps ensure daily operations run smoothly.

Key Responsibilities :

Customer Service & Guest Support

• Greet and assist guests in a friendly, professional, and efficient manner
• Provide information about the shopping center, retailers, promotions, and amenities
• Resolve customer concerns promptly and effectively, escalating as necessary to the Customer Service Lead

Retailer & Gift Card Program Support

• Assist with gift card sales, transactions, and basic troubleshooting
• Provide general support to retail tenants (e.g., job board postings, communication updates)
• Maintain accurate gift card inventory and handle transactions using POS systems

Marketing & Events Assistance

• Support the execution of mall events, promotions, and seasonal campaigns
• Distribute promotional materials and respond to related guest inquiries
• Assist with data tracking for marketing or promotional initiatives as directed by the Customer Service Lead

Operations & Administration

• Follow all opening and closing procedures, including cash handling and shift reporting
• Operate internal communication tools and systems (e.g., PA system, internal trackers)
• Maintain cleanliness and professional appearance of the guest services desk

Qualifications & Experience

• High School Diploma required
• 1–2 years of customer service or front-line experience in a retail, hospitality, or tourism environment
• Strong communication and interpersonal skills
• Familiarity with Microsoft Office and general computer proficiency
• Knowledge of downtown Victoria or retail center operations is an asset

Key Skills

• Friendly and approachable with a passion for helping others
• Calm and professional demeanor in high-traffic or fast-paced settings
• Organized, detail-oriented, and dependable
• Team-oriented with a proactive mindset

Availability

• Availability during holiday seasons and peak shopping periods is required