Security GSOC Operator

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Overview
Allied Universal is seeking a dynamic and diverse group of professionals to join our team as Security GSOC Operators. The ideal candidate is detail-oriented, self-motivated, and an effective communicator who thrives in a fast-paced, team-driven environment. We value individuals with a broad range of skills and experiences. If you have experience in a call centre environment, strong written communication abilities, or enjoy collaborative work, we encourage you to apply.

Position Title: Security GSOC Operator
Location: Waterloo, ON
Department: Global Security Operations Centre (GSOC)
Employment Type: Full-Time – Rotational Schedule
Shift Times: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, 11:00 PM – 7:00 AM
Candidates must be available to work all shifts.

Compensation: $25.44 per hour

The Global Security Operations Centre (GSOC) serves as a 24/7 intake and triage hub for physical security incidents across client sites. The successful Security GSOC Operator will demonstrate the ability to effectively manage and respond to emergency situations.

Key Responsibilities

• Supervise, delegate, and assess tasks performed by GSOC operators, including data entry, documentation, communication systems monitoring, electronic record management, and report preparation.

• Coordinate workflows and collaborate with internal departments and external partners to ensure operational efficiency.

• Identify operational challenges and implement solutions while preparing and submitting regular updates and incident reports.

• Train team members on job responsibilities, safety procedures, and company policies.

• Ensure operational equipment is functioning effectively and arrange for maintenance or repairs as required.

• Foster strong working relationships across teams and with external stakeholders.

• Demonstrate leadership, accountability, and a commitment to continuous improvement.

• Monitor and triage physical security incidents remotely, including alarms related to vandalism, intrusion, and unauthorized activity.

• Adapt to evolving business needs in a 24/7 operational environment.

• Perform operational duties as required alongside team members.

Ideal Candidate Profile

• Some experience using the security software used on site (C-Cure or ProWatch) or post secondary experience (police foundations, similarly-themed university programs, etc)

• 1–2 years of experience in the security industry or a related field (preferred).

• Strong computer proficiency, communication, and customer service skills.

• Experience in alarm monitoring or operations is an asset.

• Exceptional attention to detail and critical thinking ability.

• Demonstrated commitment to continuous improvement—personally and within a team environment.

• Excellent time management skills with the ability to prioritize tasks effectively.

• A collaborative mindset with a positive and professional approach to teamwork.

Qualifications

• Valid Security Guard License (required).

• Valid First Aid/CPR certification (required).

• Minimum age of 18 with a high school diploma or equivalent.

• Proven ability to perform under pressure in a fast-paced environment.

• Strong interpersonal and communication skills, with the ability to influence and motivate others.

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits

• Comprehensive health and dental coverage.

• Paid vacation and wellness benefits.

• Access to educational assistance programs.

• Opportunities for career growth and advancement.

• Paid training and professional development.

Disclaimer
As part of our hiring process, candidates selected for consideration will be required to complete a background check. This may include criminal record verification, employment and education validation, and professional reference checks.