Central Monitoring Station Operator

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Central Monitoring Station Operator in Winnipeg, MB.

Job Title: Central Monitoring Station Operator 

Job Location: Winnipeg, MB

Job Type: Part-Time

Pay Rate: $19.80 per hour

Shifts: Friday - Saturday 2300-0700 for regular shifts and additional weekdays evening and night availability required. 

Overview :

Allied Universal is seeking an experienced Central Monitoring Station Operator to oversee security operations at our Canadian site in Winnipeg, Manitoba. 

Requirement:

• Minimum 3 years of work experience in Canada (required).
• Prior experience in alarm monitoring, dispatch, or call center environments (preferred).
• Advanced-level computer skills with ability to quickly learn new software platforms.
• Above-average typing speed with a high degree of accuracy (typing test may be required).
• Strong verbal and written communication skills in English.
• Proven ability to work in a fast-paced, high-pressure environment.
• Excellent multitasking, time management, and problem-solving skills.

Specific Duties Performed and Essential Functions :

• Monitor intrusion, fire, panic, duress, and environmental alarm signals from client locations.
• Use CCTV systems and software to verify alarms and monitor ongoing activity.
• Dispatch emergency services (police, fire, EMS) and/or mobile patrol units as needed.
• Communicate with clients, keyholders, and emergency contacts following company and client protocols.
• Document all alarm events, calls, and responses accurately in the monitoring system.
• Coordinate with field security teams and respond to client service requests in a timely manner.
• Perform regular system health checks and report issues with alarm or communication systems.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow all standard operating procedures (SOPs), escalation protocols, and safety regulations.

Benefits:

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.